Coronavirus – do you need help with your services? We are all affected by the situation right now. But our highest priority is to help you and your company. You are always welcome to contact us if you have any questions about your services. It may take a little longer than usual to get in touch with us, but we are here and answer as soon as possible.

Questions and answers

  • How do I activate my card?

    For security reasons you need to activate your card before you can use it for the first time. Activating the card is easy, just make a purchase/withdrawal where you identify yourself using the PIN code.

     

    You can also activate your card by logging onto My Eurocard.

  • How can I view my invoices?

    Do you want to see your balance or your transactions before your invoice arrives? To get up to date, log onto My Eurocard or download the Eurocard app.

  • What do I do if I lose my card?

    If your card is lost, you should block it as soon as possible.

     

    Call us anytime to block your card. Our card blocking service operates 24/7 on: + 46 8 14 68 28.

     

    Remember to report a lost card to the police too. If your card is lost abroad, try to notify the police locally. Otherwise, make a report as soon as you return home.

     

    If you notice that your card has been used to make unauthorized purchases or cash withdrawals, please file a cardholder dispute form.

  • My PIN code is locked. What can I do?

    If you have forgotten your PIN, it's not necessary to order a new card. Call Customer service and we will help you. Keep your card at hand during the call.

     

    N.B. For security reasons we cannot receive card information by e-mail.

  • How do I activate my card?

    For security reasons you need to activate your card before you can use it for the first time. Activating the card is easy, just make a purchase/withdrawal where you identify yourself using the PIN code.

     

    You can also activate your card by logging onto My Eurocard.

  • How long is my card valid?

    You will find the expiry date of your card below the card number. The first two digits indicate the month and the two last digits indicate the year of expiry. The card is valid for the entire last month. Our cards are usually valid for three years.

     

     A new card will be issued automatically shortly before the expiry date.

  • Where is my Eurocard accepted?

    Eurocard is part of the Mastercard network. This means that your card is welcomed all over the world.

     

    Not sure whether you can use your card or if you can withdraw cash at your travel destination? A worldwide list of ATMs that accept Eurocard can be found on the Mastercard website.

  • What is Mastercard Identity Check?

    Mastercard Identity Check is a global security service which many online retailers use for making online payments more secure. When shopping online, you need to confirm your purchase with a one-time password sent to you as SMS.

     

    Log in to My Eurocard and check that you have registered your correct mobile phone number under your contact information.

  • My PIN code is locked. What can I do?

    If you have forgotten your PIN, it's not necessary to order a new card. Call Customer service and we will help you. Keep your card at hand during the call.

     

    N.B. For security reasons we cannot receive card information by e-mail.

  • How do I cancel my card?

    Contact Customer service if you want to cancel your card. Eurocard does not have cancellation periods

  • What is the online service My Eurocard?

    When you log into My Eurocard you can:

    • check your balance, your purchases, your invoices and receipts
    • update your personal information
    • export your transactions to Excel to make a budget or administer your expenses reports

     

    Log into My Eurocard by using a one-time password.

     

    If you have never used My Eurocard before, please contact Customer service to receive your customer ID.

  • What do I do if I lose my card?

    If your card is lost, you should block it as soon as possible.

     

    Call us anytime to block your card. Our card blocking service operates 24/7 on: + 46 8 14 68 28.

     

    Remember to report a lost card to the police too. If your card is lost abroad, try to notify the police locally. Otherwise, make a report as soon as you return home.

     

    If you notice that your card has been used to make unauthorized purchases or cash withdrawals, please file a cardholder dispute form.

  • How does Eurocard work with safety?

    It is important to us that you feel secure when you use your card. Everyday, millions of card transactions take place in stores and online. It is very rare for anything to go wrong or for a customer to be subject to fraud.

     

    But if something should happen, you should know that as a Eurocard customer, you are always protected against financial losses – as long as you have not been careless with your card.

     

    Eurocard constantly strives to maintain high security. We do this by monitoring abnormal transactions around the clock. We have extensive experience and excellent procedures in place to manage suspected card fraud, and we take swift action to minimise the damage.

  • What should I know about card security?

    Here are a few tips for card security:

    • Your card is valuable – always look after it carefully.
    • Be particularly vigilant if someone distracts you when you are paying or at an ATM.
    • Don't reveal your PIN code to anyone.
    • Always check the amount before approving a purchase. Once you have keyed in your PIN code, you have approved the purchase.
    • Check your invoice against your receipts to make sure that the amounts match.
    • Don't communicate your card number, codes or other personal information by e-mail or sms.


    Block your card immediately if it is lost or stolen. Call: + 46 8 14 68 28 (open 24/7).

  • What does phishing mean?

    Phishing means attempts to gain sensitive information, e.g. by telephone or e-mail. Usually you are asked to provide your card number and/or PIN code. Never reveal details of your card to third parties.

     

    We never enquire sensitive information, such as card numbers or PIN codes, by telephone or e-mail.

  • What does skimming mean?

    Skimming means copying payment and credit card information. The information on the magnetic strip is copied and the PIN code is recorded using a hidden camera located close to a payment terminal or ATM. This is why it is important to shield your PIN code with your hand.

     

    With chip payments, only part of the card is inserted into the terminal, so the information in the magnetic strip cannot be copied. In such cases skimming is not possible.

Contact us

  • Block card +46 8 14 68 28

    Block card: + 46 8 14 68 28
    (24 h open blocking service)

  • Call Customer service

    If you have any questions regarding your card please call us on weekdays at 8.00 AM to 6.00 PM.

     

    English: +46 8 14 68 38
    German: + 49 69 258 31 00
    French: + 46 8 14 68 51
    Spanish: + 46 8 14 68 39

     

    To send us secure messages, please log in to My Eurocard in order to be sure that you never send any sensitive or personal information like card numbers or codes through e-mail.

    Log in

  • Write to us

    Please get in touch with us by logging in to My Eurocard or using our mobile app to send personal and secure messages. This way we can guarantee sensitive information like card numbers and PIN codes are not sent by e-mail.

     

    Log in

Cardholder dispute

Did the goods you ordered never arrive? Have you been charged more than once for the same purchase?

Read more about disputing a purchase

Has something gone wrong?

We naturally do everything we can to make sure that you are satisfied with us. Which is why we want to know if something has gone wrong so that we may help you and prevent it from happening again.

Contact us with your complaint