Customer service

Cardholder dispute

Did the goods you ordered never arrive? Have you been charged more than once for the same purchase?

Contact us

Block card +46 8 14 68 28

Block card: + 46 8 14 68 28
(24 h open blocking service)

Call Customer service

If you have any questions regarding your card please call us on weekdays at 8.30 AM to 5.00 PM.

English: +46 8 14 68 38
German: + 49 69 258 31 00
French: + 46 8 14 68 51
Spanish: + 46 8 14 68 39

To send us secure messages, please log in to My Eurocard in order to be sure that you never send any sensitive or personal information like card numbers or codes through e-mail.

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Write to us

Please get in touch with us by logging in to My Eurocard or using our mobile app to send personal and secure messages. This way we can guarantee sensitive information like card numbers and PIN codes are not sent by e-mail.

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Has something gone wrong?

We naturally do everything we can to make sure that you are satisfied with us. Which is why we want to know if something has gone wrong so that we may help you and prevent it from happening again.