Strong customer authentication

What is PSD2?

On 14 September 2019, amendments were made to the Payment Services Act which entailed increased security requirements for certain types of payments within the EU/EEA, linked to the implementation of the EU's Second Payment Services Directive (PSD2). The reason is primarily to reduce the risk of fraud.

This affects how you as a customer make payments. In many cases the payment will require so-called strong customer authentication (SCA), where we can verify who approves a purchase when a card transaction is made. This is done through an authentication / identification verification, which proves that you are who you claim to be.

Strong customer authentication uses several technical components that are independent of each other and therefore offer extra protection against unauthorized transactions. 

An example of this kind of authentication is a digital identification method demanding you to confirm via a password or by fingerprint/facial recognition on a smartphone associated to you as a person. 

What this means to you:

  • When making online purchases with Eurocard or Eurocard Purchasing Account from now on, you need to prove your identity with the Eurocard app.
  • You will still be able to make contactless payments (tap-and-go) with your card in store, but more often, you may be asked to enter your PIN code when paying. This applies, for example, if the amount is over Euro 50. 
  • Card payments where you have previously signed a receipt is no longer approved. Since November 1, 2020 you are required to enter your PIN.

How to get started with secure online purchases 

  1. Download the Eurocard app
  2. Log in with your customer ID and onetime password
  3. Aktivera Face/Touch ID
  4. Turn on notifications in settings
  5. Done
  6. Now you can verify online purchases using biometrics in the Eurocard app

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Keep in mind:

  • Make sure you know the PIN code of your card.
  • If you shop online, make sure you have access to the Eurocard app.
  • It is just as important as before to watch out for fraud attempts. Never give out your cards – or information about your cards – to anyone, including PIN codes, card numbers, CVC / CVV codes.
  • Be vigilant if someone asks you to use your digital identification method. Regardless of how credible the contact may be.
  • Always contact us if you’re unsure.

Read more about your rights on the European Commission's website